FAQ

  • DIGITAL PRINTABLE vs. PRINT

    A DIGITAL PRINTABLE is artwork that is sold as a digital JPEG, PNG, or PDF file and is NOT printed or mailed to you.  This file is available for immediate download after purchase.  You will be directed to a link where you can download the file instantly and use however you wish!

    A PRINT is a physical piece of artwork that is printed and mailed to your home.  At this time we do not offer printed print products though our website.  Please join our Pretty Plain Paper People Facebook group, as limited time offers for printed prints will occasionally be offered.

  • WHAT TYPE OF FILE WILL I RECEIVE?

    You will receive a high resolution JPEG, PNG, or PDF file. The file type you will receive will be listed within the product description. Our files are designed to be printed anywhere from 5”x7” up to 24”x36”. The size your printable is designed for is listed in the product description. Printables, however, can easily be printed other sizes to fit your needs! All files are high quality DPI.

  • HOW ARE PRINTABLES DELIVERED?

    Immediately after completed payment, you will automatically be directed to a Thank You page. DO NOT close your browser until you see the Thank You page!  Your download links will be listed on that page. 

    If you close your browser out too quickly, don’t worry, you will also receive an email shortly after purchase with your receipt number and a copy of the download links. 

    A user account will also be automatically created for you during checkout so you can access your downloads from Your Account page at any time.

  • HOW DO I OPEN A ZIP FILE?

    Some products that are purchased as a bundle will be downloaded as a zip file. On a Mac, you can simply double click the .zip file to expand it. On other systems, right-click the file and select “unzip contents”. Doing so will create a new folder next to the original .zip file bearing the same name. Then open the new unzipped file and your printables will be there waiting for you!

  • HOW DO I PRINT THE PRINTABLE?

    Once your order is complete, there will be a download link (a link will also be emailed to you). Click on the link to download and save the file(s) to your computer. You can print files right at home on a color inkjet or laserjet printer. For best results check that your ink cartridges are not low. You can also take/send the file to a local or online printing/copy shop.

  • WHAT TYPE OF PAPER SHOULD I PRINT ON?

    Our paper of choice is 80 lb. linen textured cardstock. It is a lovely thick paper with a textured finish that gives the printable designs a nice look. We also love printing on watercolor paper, bright white cardstock, even copy paper depending on the use!

  • WHAT PROFESSIONAL PRINTERS DO YOU RECOMMEND?

    Our printables are designed to be easy. Just hit “print” on your home computer to print your printable using a color printer. Don’t have one, want a larger size print or find it easier for someone else to do the printing? You can send the file to a local copy store or an online print shop. Some examples are Staples, UPS, Fedex, OfficeMax, VistaPrint, Mpix, etc.

  • HOW MANY TIMES CAN I PRINT MY PRINTABLE?

    You can print as many as you would like, as long as you are using your purchased printables for your own personal use.

  • HOW MANY TIMES CAN I DOWNLOAD MY PRINTABLE?

    Printables are available to download for an unlimited time period. However, you can only download your templates a maximum of ten (10) times each. The maximum download limit is to prevent fraudulent file-sharing of our printables. Once you have downloaded your file please save it to a folder on your computer – so you can have access to it forever!

  • ARE YOUR PRINTABLES EASY TO USE?

    Yes!  Our mission is to create easy printables to simplify your life!  Once you download your file you can print and use!  Some printables are designed to be cut and/or assembled.  If that is the case, all you need is a good pair of scissors and you are all set!  Simply cut, fold, tape, glue as necessary.  You can also join our Pretty Plain Paper People Facebook Group to ask questions or to learn any tips, tricks, or creative uses for your printables.

  • HOW LONG DOES IT TAKE TO ASSEMBLE PRINTABLES?

    If you purchased printables that need to be assembled it really depends on the printable you are using and what you will be using it for. If you are purchasing a single printable to use for a banner, then you can have it all ready to go within 5 minutes! If you are purchasing cupcake wrappers and toppers to use on 50 cupcakes it may take an hour or so to print, trim and assemble.

  • WHAT SUPPLIES WILL I NEED?

    That depends on what you are using them for!  Some printables are no assembly required!  Yay!  If assembly is required then a good pair of scissors is recommended for cutting.  You can attach using tape, craft glue, hot glue.  String, ribbon, cupcake picks, & bamboo skewers are some of my go-tos!  Join our Pretty Plain Paper People Facebook Group for other ideas!

  • CAN YOU CHANGE THE COLOR OF A PRINTABLE?

    Our printables are only available in the colors shown in the product listing.

  • DO YOU TAKE CUSTOM ORDERS?

    If you are interested in something custom please message us.  Depending on our availability we may or may not be able to help with your request.  Note that custom orders will be at a higher price point than products on website due to the time it takes to create custom designs.   We are also constantly adding new products so please check back regularly and follow us on Facebook  & Instagram to see our latest designs.

  • DO YOU OFFER ANY DISCOUNTS?

    YES! Join our mailing list and receive a coupon code for 20% off your first order and to stay up to date on all sales, promotions and free printables!

    Be sure to follow us on Instagram and Facebook for the latest sales and promotions.  Also, join our Pretty Plain Paper People Facebook group for exclusive offers and discounts.

  • DO YOU OFFER REFUNDS?

    Because our files are available for download immediately after purchase, no refunds will be given.  If you have trouble with accessing or printing your printable please contact us.

  • TERMS OF USE & COPYRIGHT

    Our printables are for personal use only. They are not to be used for commercial purposes. You may not copy, share, sell, or distribute the file in any form. You can print as many times as you like as long as it is for your own PERSONAL use. Pretty Plain Paper retains all copyrights on all printables. Copyrights are non transferable with purchase.

    If you’d like to share on Facebook, Instagram, Pinterest, etc, Yay! Share away! We’d love for you to pass on an image from the post that features it (not the printable itself) with the proper credit. Please link Pretty Plain Paper and the specific post that it came from.

Thank you & if you have any other questions please contact us!